Report
What works: mitigating inequalities in telephone and digital triage for primary health care
Publication details
Summary
Telephone triage and digital triage aim to improve access to general practice by making early clinical decisions with signposting where necessary. However, the impact of triage systems on health and care inequalities remains uncertain. This brief examines the differential impacts of telephone and digital triaging systems on disadvantaged groups.
Notes
References: Saunders, C.L. and Gkousis, E. (2022) 'Impact of telephone triage on access to primary care for people living with multiple long-term health conditions: rapid evaluation', Health and Social Care Delivery Research, 10(18). https://doi.org/10.3310/UCCE5549